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Shipping policy

At Sinoz Cosmetics, we aim to provide you with a reliable and transparent shipping experience. Please review our Shipping Policy for details on processing times, delivery options, and associated fees.

1. Shipping Locations

We currently ship to the following countries within Europe, including but not limited to:

  • Germany, France, Netherlands, Belgium, Austria, Italy, Spain, and more.

If your country is not listed, please contact our support team to check if shipping is available to your location.

2. Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
  • Delays: Processing times may be extended during peak shopping seasons or due to high order volume.

3. Shipping Rates and Delivery Estimates

Our shipping rates and estimated delivery times are as follows:

Germany

  • Orders under €30: €3.99
  • Orders €30 and above: Free Shipping
  • Estimated Delivery Time: 2-5 business days

Neighboring European Countries (e.g., France, Netherlands, Belgium, Austria)

  • Standard Rate: €9.99
  • Estimated Delivery Time: 5-10 business days

Other European Countries

  • Standard Rate: €15.00
  • Estimated Delivery Time: 7-14 business days

Note: These delivery times are estimates and may vary based on factors such as customs processing and local postal services. Delays may occur beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the status of your shipment through the shipping provider’s website.

5. Customs, Duties, and Taxes

For orders outside the European Union:

  • Import Taxes and Duties: Your order may be subject to import taxes, duties, and fees levied by your country. These charges are not included in the product price or shipping costs and are the buyer's responsibility.
  • Customs Delays: International orders may experience customs delays. Please contact your local customs office for further information.

6. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal to pay customs duties, the customer will be responsible for any re-shipment costs or additional fees incurred.

7. Missing or Damaged Items

If your order arrives damaged or incomplete:

  • Please contact us at info@sinozcosmetics.com within 7 days of receiving your order.
  • Provide a description of the issue and any relevant photos.
  • We will investigate the issue and provide a suitable solution, such as a replacement or refund.

8. Shipping Policy Updates

We may update this Shipping Policy periodically to reflect changes in our shipping practices, delivery times, or shipping provider terms. Any updates will be posted on this page, and we encourage you to review it regularly.

Last Updated: [Insert Last Updated Date]

Contact Us

If you have any questions about our Shipping Policy, please contact us at: