Privacy Policy
Welcome to Sinoz Cosmetics! We value your privacy and are committed to protecting our customers' personal information. This privacy policy describes how we collect, use, and protect your information when you visit our website and use our services.
1. Data controller and contact information
The data controller responsible for your personal information on this website is:
Sinoz Cosmetics
Venloer Straße 87
50259 Pulheim Cologne, Germany
Email: info@sinozcosmetics.com
If you have any questions about this privacy policy or how we handle your data, please contact us at the email address provided above.
2. Information we collect
We collect and process various types of information about you, including:
Personal identification information: name, email address, billing and shipping address, phone number.
Order information: details of the products you purchase, payment information, and transaction history.
Technical information: IP address, browser type, device information, and access times (collected through cookies and similar technologies).
Marketing preferences: Information about your marketing preferences, such as whether you would like to receive promotional materials from us.
3. How we use your information
We use the information we collect for the following purposes:
Order processing: To process and fulfill your orders, including shipping and handling returns.
Customer support: To respond to your inquiries, handle complaints, and provide assistance.
Personalization: To personalize your shopping experience, such as by recommending products you may like.
Marketing and promotions: With your consent, to send you information about promotions, products, and updates.
Legal compliance: To comply with applicable laws and regulations, such as tax, anti-fraud, and accounting laws.
4. Sharing your information
We may share your information with:
Service providers: Third parties who assist us with order processing, payment, shipping, marketing and website maintenance.
Legal requirements: Government authorities or third parties required to do so by law, regulation or legal process.
Business transfers: In the event of a merger, acquisition or sale of all or part of our business.
5. International data transfers
As a company operating in the EU, we comply with GDPR requirements for data transfers. When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the EU Standard Contractual Clauses.
6. Your rights
Under GDPR, you have the right to:
Access your personal data held by us.
Recognition of inaccurate or incomplete data.
Erasure of your data under certain conditions.
Restrict processing under certain conditions.
Object to processing for direct marketing purposes.
Data portability to receive a copy of your data in a structured, machine-readable format.
Withdrawal of consent where you have given your consent to data processing.
To exercise these rights, please contact us at the email address provided above.
7. Data security
We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction. These measures include encryption, secure servers and strict access controls.
8. Cookies and similar technologies
Our website uses cookies to improve your browsing experience and to collect information about how you interact with our website. For more information, please read our Cookie Policy.
9. Retention of your data
We only keep your personal data for as long as necessary for the purposes for which it was collected or as required by applicable law.
10. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements or for other operational reasons. All updates will be posted on this page and we encourage you to review it regularly.